Quick!!! What's the number for 911??? Emergency! I need a 432-page summary by 8:01AM Last Tuesday!!! 75hrs/week is not enough! You need to work more! You need time management! This should have been done last month! You want what? What is PTO?
I get it. Sometimes things in life and business don't always go the way as planned. Sometimes last-minute heroics are necessary. Even with the best plans, things happen. But is it the exception or the norm?
Through my experience, I have seen more and more tendency leaning towards the Act | Do | Check | Plan methodology. Being "Re-Active" vs. "Pro-Active". It's like the latest fad is to put on your resume that you are a career firefighter... When you really should be bragging about fire prevention! The Plan | Do | Check | Act method will get you where you are "Pro-Active" rather than "Re-Active". It will help you minimize the firefighting and allow you and your employees to focus all their attention to the profit-generating initiatives that will grow your company. That should help your employee morale and turnover ratio as well.
Coming from a company that valued Fire-Prevention over Fire-Fighting gave me a deeper understanding of what it takes to work in a company that did its homework, executed, studied/adjusted and then implemented. To be honest, when the old R3.5 boards were coming down the line, all of us EET's felt like we hit the jackpot and got struck by lightning twice when the test fixtures kicked one out for us to trouble-shoot and fix. Often times we found out that there really was no defect at all and reluctantly put it back on the line without our Spectrum Analyzer probe coming within 2 1/2 feet of it.
All of that PDCA paid off. Profitability, growth, customer satisfaction, employee retention and morale were through the roof. It can really happen. It will work.
What has been your experience?
Next Level Lean Six Sigma
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